sitereliability.consultingHow reliable are your systems — really?
We don't just monitor uptime. We build and implement resilience frameworks — grounded in evidence — for organisations where trust is a strategic differentiator.
A reliability framework grounded in real incident data
The Site Reliability Framework is grounded on detailed interviews and workshops gathered in the aftermath of 192 real-world production incidents. The dataset spans organisations of all sizes, across cloud providers, financial services, consumer technology, government infrastructure, and more.
Free Report Includes
- Overall reliability score (A to F)
- Per-domain maturity scores
- Gap analysis
- Industry comparison
- Estimated annual downtime
- Downloadable PDF report
Code
Logic errors, race conditions, and performance bottlenecks introduced during development — the single most common failure domain in the dataset.
Configuration
Misapplied environment variables, secrets, and infrastructure settings — config failures run long because they are hard to isolate and diagnose quickly.
Dependency
Cascading failures from third-party APIs, libraries, and upstream services — organisations rarely control the blast radius when an external dependency degrades.
Deployment
Changes that pass staging but introduce failure in live environments — pointing to missing canary rollouts, insufficient validation, and inadequate rollback capability.
Infrastructure
Resource exhaustion, single points of failure, and cloud provider outages.
Network
DNS failures, routing instability, and connectivity degradation.
Database
Contention, replication lag, and schema migration failures in data systems.
Compute
Process resource limits, container isolation failures, and runtime health degradation.
Storage
Object store durability, volume reliability, and data lifecycle failures.
Authentication
Identity system failures and access control breakdowns.
6.4 hrs
Across 192 incidents the mean outage was 6.4 hours — with a long tail of multi-day failures pulling the average up. Organisations that move from a maturity Level 1 to Level 3 don't just recover faster — they convert global outages into non-events, and maintain significant price premiums over competitors.
Commercial Services
Practical support to keep your systems running — at every stage of the journey.
Reliability Assessment
Configuration Review
Authentication Controls
Deployment Pipeline
Incident Response
Formal Attestation
Through interviews, configuration checks and documentation review, we assess your organisation against the Site Reliability Framework and deliver clear insight. You get a formal attestation letter and an embeddable reliability badge.
Learn moreRemediation Plan
Infrastructure Hardening
Implementation & Remediation
Found gaps in your assessment? We work alongside your team to fix them — whether that's improving your infrastructure, building automated recovery, or tightening monitoring.
Learn moreTooling Stack
ConfiguredMonitoring
Datadog
Grafana
CloudWatch
Alerting
PagerDuty
OpsGenie
Incident Mgmt
Statuspage
Reliability Tooling
We help you choose and set up the right monitoring and incident management tools for your team — no vendor lock-in, no one-size-fits-all stacks.
Learn moreDesigned for pragmatic organisations where Trust is critical.
Simple advice. Proven methods. Backed by evidence.
Technology Agnostic. Industry Agnostic.
Capability Radar
Financial Services
Let's talk reliability
Contact our principal consultants to discuss your specific reliability situation. We aim to respond to inquiries within 4 business hours.
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